THE ACTIVITIES USEFUL TO INCREASE THE CUSTOMER EFFICIENCY
Through a team of highly specialized professionals, Antares vision is able to offer a wide range of additional services for customers who bought a product, that includes, for example, activities such as exits on site and censuses.
WHY CHOOSES THESE SERVICES?
Those offered by the company are additional services customized to each customer, which aim to increase customer efficiency, that offer advantages such as:
- Classroom training courses tailored to each specific professional role on the use of the machine / software
- Access to e-learning platform with updated educational interactive material and final exam with certification release
- Extension of the remote assistance service included in the Lifecycle package, support service, spare parts and maintenance
- Dedicated studies and consultancy to assess the impacts of the solution on production, feasibility studies. Minimization of machine downtime thanks to specific studies and development of evolutionary plans
SPECIFIC SERVICES FOR EVERY NEED
In particular, Antares Vision offers:
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E-learning platform: Interactive materials, videos and manuals always updated and available Test provided through the platform;
Classroom session: Trainer explanation Practical exercises Q&A with trainer and experts
2. REMOTE ASSISTANCE
Is an extension of the Remote Support Service included in the Life Cycle Services, aimed to improve the efficiency of the Remote Support for a specific period.
- Hypercare Assistance
- Operation Support
- Planned AV Expert Engineer Support
Profession support to the customer engineering consultancy and support for existing software deployments, to provide new implementations (eg. Updates, new functions, new regulations) and their maintenance (patches, quick fix).
Engineering Consultancy; ITSM Consultancy; Migration Program Management;
Validation strategy; Impact Analysis/Quality Consultancy;Customized Advanced Reporting.
4. SPARE PARTS
Is the basic provision of Spare Parts ordered from the customer in order to streamline the substitution process.
5. ON SITE SERVICES
Maintenance activities to preserve the efficiency of the system and prevent unexpected malfunctions. Assistance during go live activities.
- Go Live Assistance
- Preventive Maintenance
- Resident Engineer
- IMAC (Installations, Moves, Adds and Changes)